"Staff were exceptionally friendly. Rooms very clean and comfortable beds."

"I found the room a little chilly but it's possible I just didn't know how to work the heat. I also didnt call the desk to enquire about it so that's on me. Not a deal breaker, would definitely stay again!"

"Very quiet neighbourhood, but quite close to downtown. Spacious room snd bathroom had a seperate thermostat."

"The instructions for turning off the rlectric fireplace didn't work; had to csll the desk, who quickly came up and solved the problem."

"Room was nice, although air condition was quite loud. Bed was great."

"Aucun."

"Room was well equipped and comfortable. Enjoyed the bistro for 2 meals. Bistro called on 3rd night to say they were closing in case we wanted to order."

"Very little information about St johns and events. A little further from the centre than we would normally stay. Outside walking distance although easily reached by car."

"Great location, near the city centre but far enough away for downtime. Bistro on site was excellent."

"No working USB ports."

"Comfortable, beds were amazingly comfortable, close to George St and Churchhill Concert. Staff were very accommodating. Restaurant service was exceptional."

"Aucun."

"The staff was friendly and polite, they upgraded us when we arrived. The room was clean and very quiet. We both slept exceptionally well. The parking was excellent and within walking distance of downtown."

"Aucun."

"We needed accommodation for a couple of days in St John's and surprisingly the Monastery Hotel was the cheapest available. Also, as we just finished a 3 week-long-hike, we were looking for a place with a spa. The hotel is located a bit out of downtown, which makes it a quiet location. Room was very spacious and very clean. Had a jacuzzi in the room (didn't use it as jacuzzis in a bedroom are a terrible thing! - humidity, water splashes). We were checked-in by a very nice and welcoming male member of staff. Also the bistro, which is attached to the hotel serves good food and is run by very nice and welcoming waitresses."

"Even though the hotel has a 4-star-rating, not a lot really feels like this: room needs a little makeover, linen were not worthy 4-stars (too soft, rather yellow than white). Unfortunately, staff at the front desk seem to need a bit more training to serve in 4-star-environment: at around 10:30 am (which is around check out time), the front desk was empty. After waiting for more than 5 mins, a housekeeper showed up and looked for someone who could help me (I wanted to extend our stay). Eventually a woman showed up without any word of greeting or apology. While dealing with her, the housekeeper kept on vacuuming the lounge so that it was hard to have a conversation. At another occasion, the same staff at front desk rather attended her private Instagram and WhatsApp, than to be friendly and welcoming to my inquiry. In the spa, no appointments for couple massages were available for several days even though they advertise it in their promo material."

"The staff were amazing. From the moment we arrived (at 7:00 in the a.m.) they couldn't be more helpful. Although we couldn't check in they suggested options for breakfast, sightseeing and places to visit. The Rooms was one of those suggestions and we couldn't have been more thrilled with the time spent there. The staff in The Bistro were exceptional and we want to give a big shout-out to Jane. She is just such a lovely young woman and made our start to every morning a delight. The hotel is away from the downtown area and we really loved that. The walk to Downtown St. John's got us going every day."

"Nothing!"

"Location, spacious room, good facilities, everything we needed"

"No contact with any staff"